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About Kwaju

Membership & Accounts

Placing Your Order

Our Products

Kwaju Features

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Have a question?

About Kwaju

What is Kwaju?

What is a Wholesale Club?

What makes Kwaju different from other wholesalers and retailers?

What products & brands does Kwaju sell?

How much does the Kwaju membership cost?

Where is Kwaju located?

Membership & Accounts

Why is Kwaju a membership?

What are the benefits of a Kwaju membership?

Why is this better than going to the store?

Can I change my subscription plan after joining?

Can I cancel my membership?

What membership plans are available on Kwaju?

How can I join Kwaju?

Where can I download the Kwaju App?

What payment methods are available on Kwaju?

Placing Your Order

Must I buy in Bulk to enjoy wholesale pricing?

Does Kwaju deliver? Where?

Can I change my delivery address after placing an order?

What should I do if I receive a wrong order or missing item?

What if I receive a defective item

What is your return & refund policy?

Can I pick up my order at your store?

Our Products

What products & brands does Kwaju sell?

Can I request a product that's not currently listed on Kwaju?

Do prices change often?

How do I know if an item is in stock?

Kwaju Features

Do I have to buy in bulk to get wholesale prices?

How are your wholesale prices different from retail prices?

What happens if my order is below Ksh 5,000?

Are there any delivery time slots I can choose from?

Can I share my shopping list with other people?

Can I create multiple shopping lists for different needs?

How do I add household members to my account?

Can I control what household members can order?

How do I send a gift card through the app?

Can the recipient use the gift card for multiple orders?

What's the difference between the Gold and Platinum plans?

How do I qualify for the 1% annual Cashback?

When and how is my Cashback credited to my account?

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